Surveillance With a Smile: Burger King Will Use AI to Track If Employees Say ‘Please’ and ‘Thank You’

Burger King Chief Digital Officer Thibault Roux told The Verge the company collected feedback from franchisees and guests ...

Burger King to launch AI chatbot which will assess workers’ friendliness and if staff say please and thank you, report says

OpenAI-powered ‘Patty’ will live in employees’ headsets and evaluate their actions based on friendliness, according to a ...

Burger King Launches AI Chatbot, Patty, to Coach Employees on Politeness

Experts say interacting politely with AI may not improve performance — but can improve human experience ...

Fast Food Giant Is Using AI to Make Sure Human Employees Say ‘Please’ and ‘Thank You’

The BK Assistant web and app platform will be available to all U.S. restaurants by the end of 2026, the spokesperson stated. The voice-enabled headset experience with Patty is currently being piloted ...

“Dystopian nightmare”: Burger King rolls out AI that tracks whether workers sound “friendly” enough

Burger King told the Verge that the AI system functioned as a coaching tool that was trained to detect what the company considered friendly conversation from the employees.

AI enters the drive-thru to teach manners at Burger King

New headset-based chatbot analyzes drive-thru conversations and helps streamline restaurant operations nationwide.