We have all been in a situation where you’re having a conversation with someone and can’t quite remember everything that person said. Don’t let that be the case when it comes to business transactions; ...

We’ve all been there. You’re speaking to someone and even though you know they’re hearing you, you get the sense they’re not really listening. As frustrating as that can be, most us would probably ...

Communication is a cornerstone of any relationship, especially a romantic one, but that doesn't make it an easy thing to master. Luckily, there's a simple way to strengthen your relationships that can ...

Forget active listening. The new science of listening explains why smart leaders clash and how to fix decision paralysis.

Why authentic listening isn't about performing the right behaviors, but about genuine presence, how to move from parroting words to mirroring meaning, and transform conversations.

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

Active listening helps managers and leaders uncover blind spots, challenge thinking and make better decisions. I was raised in the suburbs of New York City, a region infamous for talking, not ...

Keep in mind that you shouldn’t aspire to be only one type of listener, as the best listeners can switch between listening styles in accordance with whatever the speaker’s needs are at that moment. A ...

The following excerpt is from Jill Schiefelbein’s book Dynamic Communication. Buy it now from Amazon | Barnes & Noble | IndieBound or click here to buy it directly from us and SAVE 60% on this book ...