A “one size fits all” approach to CRM rarely brings substantial business value. Before proceeding with a CRM system, a company must carefully define its CRM strategy and evaluate the technology.

Microsoft will release a new version of its CRM software around year-end. With the new version will come a special edition for small businesses, a subscription-based license for hosting services, and ...

Welcome to the “verticalization” of customer relationship management. Some CRM vendors offer as many as 20 different versions of their products, each geared to a different industry. Plus there are ...

Our research has found that Salesforce is the better choice than Oracle when it comes to CRM platforms. Thanks to rich features, immediacy, and a very compelling pricing structure, there’s a reason ...

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...

Though PeopleSoft CRM does offer out-of-the box integration with PeopleSoft's back-office systems, its offerings are a bit more modular than are the CRM packages from SAP and Oracle, which has given ...

Microsoft confirmed on Thursday that it is bringing forward the launch date of its much-anticipated CRM 3.0 package, but won't talk about pricing until next month. "We finished our release of ...

Subscribe to BizTimes Daily – Local news about the people, companies and issues that impact business in Milwaukee and Southeast Wisconsin. How customer relationship management software is helping ...

Thank Sage Group, the parent to the Best Software, for providing us with a gauge for the way CRM sales have been going. Sure, a lot of companies have reported strong sales of CRM. Microsoft says that ...

The good news for Microsoft's applications channel partners is that they've had plenty of time to prepare for the arrival of the company's new customer relationship management package. The hard part ...