Background Hospital incident reporting and patient concerns systems are widely used to detect and respond to patient harm.

1 Centre of Research Excellence in Patient Safety, Department of Epidemiology and Preventive Medicine, Monash University, Victoria, Australia 2 Centre for Health Policy, Programs and Economics, ...

A wide variety of research studies suggest that breakdowns in the diagnostic process result in a staggering toll of harm and patient deaths. These include autopsy studies, case reviews, surveys of ...

Research questions The paper explores which type of quality aspects (structure, process, outcome) most strongly determines patients' overall assessment of healthcare, and whether there is a variation ...

Department of Learning, Informatics, Management and Ethics (LIME), Medical Management Centre (MMC), Karolinska Institutet, Stockholm, Sweden Correspondence to Susanne Ullström, Department of Learning, ...

1 National Nursing Research Unit, Florence Nightingale School of Nursing and Midwifery, King's College London, London, UK 2 Florence Nightingale School of Nursing and Midwifery, King's College London, ...

Correspondence to Dr Milisa Manojlovich, School of Nursing, University of Michigan School of Nursing, Ann Arbor, Michigan 48109, USA; mmanojlo{at}umich.edu Background Despite decades of research and ...

University of Missouri Health System, University of Missouri-Columbia, Columbia, Missouri, USA Correspondence to S D Scott, Office of Clinical Effectiveness, University of Missouri Health System, One ...

Background Tools that proactively identify factors that contribute to accidents have been developed within high-risk industries. Although patients provide feedback on their experience of care in ...

Healthcare managers, clinical researchers and individual patients (and their physicians) manage variation differently to achieve different ends. First, managers are primarily concerned with the ...

Correspondence to Dr Hardeep Singh, Houston VA HSR&D Center of Excellence, Michael E. DeBakey Veterans Affairs Medical Center and the Section of Health Services Research, Department of Medicine, ...

1 Department of Health Sciences, University of York, York YO10 5DD, UK 2 NHS Centre for Reviews and Dissemination, University of York, York YO10 5DD, UK Correspondence to: Dr S Gilbody Senior Lecturer ...