JPS Restoration Process - Step 5: Restoring Smaller Lines. 🏡⚡ In this stage, we move deeper into the community. This video explains Step 5: Having fixed the larger power lines (Step 4), attention is now turned to fixing the smaller power lines serving smaller groups of customers. These are typically the lines running down side streets and into more isolated pockets of the neighborhood. This detailed work ensures that even if you aren't on a main road, the power finds its way to you. ⚠️ Importan

Did you know you can report outages using the JPS IVR!? We value our customers and are dedicated to enhancing your service experience by offering more convenient ways to get in touch. Update your contact details on your JPS account to receive personalized support through our Interactive Voice Response (IVR) system, designed for your utmost convenience. Call 888-225-5577 (Flow) or 888-935-5577 (Digicel) for immediate information on bills, outages and more! Have you tried our new IVR? | JPS

With a storm approaching, we know you have questions, and we want to be clear: Our goal is to keep your power on as long as it is safe to do so. We do not turn off power "on purpose." However, strong winds and heavy rains can cause damage to the grid, which leads to outages. When that happens, our mission stays on. In this episode of Spotlight, we're taking you behind the scenes to show you exactly how JPS restores power after a hurricane—and why safety must always come first. Our restoration pr